2. Services Offered

The Expression Lab provides:

• Psychology-informed wellbeing coaching

• Creative expression coaching

• Life skills support

• Educational workshops and webinars

All services are non-clinical, reflective, and coaching-based.

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3. Important Disclaimer (Please Read)

I do not provide:

• Therapy

• Counselling

• Psychotherapy

• Clinical mental health treatment

• Diagnosis

• Medical advice

My services are not a substitute for professional mental health care.
If you are experiencing significant psychological distress or mental health concerns, you are advised to seek support from a qualified healthcare or mental health professional.

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4. Client Eligibility

Services are intended for adults (18+).

By booking or engaging in services, you confirm that:

• You are at least 18 years old

• You understand the nature and limits of coaching

• You are not seeking therapy or clinical treatment

• You take responsibility for your own wellbeing and decisions

I reserve the right to refuse or discontinue services if they are not appropriate for your needs.

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5. Booking & Payment

• All sessions must be booked in advance

• Payment is required before the session unless otherwise agreed

• Prices are listed on the website and may vary by location

• All payments are processed securely via third-party platforms (e.g. Stripe, PayPal)

I reserve the right to update pricing at any time. Changes will not affect already booked sessions.

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6. Cancellation & Rescheduling Policy

• At least 24 hours’ notice is required to cancel or reschedule a session

• Cancellations made with less than 24 hours’ notice may not be refunded

• Missed sessions (“no-shows”) are non-refundable

Exceptions may be made at my discretion in genuine emergencies.

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7. Confidentiality

I respect client confidentiality and handle information responsibly.

Confidentiality may be broken only where:

• There is a risk of serious harm to you or others

• Disclosure is required by law

• Safeguarding concerns arise

This aligns with ethical and legal obligations.

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8. Client Responsibility

You acknowledge that:

• Coaching is a collaborative process

• Outcomes cannot be guaranteed

• You are responsible for your own actions, decisions, and wellbeing

I am not liable for outcomes resulting from the use or misuse of information provided during sessions.

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9. Safeguarding & Right to Refer

If at any point I believe:

• Your needs exceed the scope of my services

• You may require therapeutic or clinical support

I may pause or end services and recommend seeking appropriate professional help.

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10. Website Use

You agree not to:

• Use this website unlawfully

• Attempt to gain unauthorised access

• Copy, reproduce, or distribute content without permission

All website content is for general information purposes only.