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Refund Policy

The Expression Lab

Last updated: 21/01/2026

1. Overview

This Refund Policy outlines the circumstances under which refunds may be issued for services provided by The Expression Lab (“I”, “me”, “my”).

By booking or purchasing any service, you agree to this Refund Policy.

2. 1:1 Sessions (Coaching & Creative Expression)

Cancellations by the Client

  • Sessions cancelled or rescheduled at least 24 hours in advance are eligible for:

    • A full refund or

    • Rescheduling to a later date (subject to availability)

  • Cancellations made less than 24 hours before the scheduled session are non-refundable.

  • Missed sessions (“no-shows”) are non-refundable.

Cancellations by Me

If I need to cancel a session for any reason:

  • You will be offered a full refund or

  • The option to reschedule at a mutually convenient time

3. Workshops, Webinars & Group Sessions

Individual Participants

  • Refunds are available if cancellation is made at least 48 hours before the scheduled start time.

  • Cancellations made less than 48 hours before the event are non-refundable.

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Organisational / Corporate Bookings

  • Refund and cancellation terms for organisations, schools, or corporate clients will be agreed in writing prior to booking.

  • Where no separate agreement exists, payments are generally non-refundable once preparation or delivery has commenced.

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4. Digital Content & Materials

Where digital resources, recordings, or written materials are provided:

  • These are non-refundable once accessed or delivered, unless required by law.

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5. Exceptional Circumstances

Refunds may be considered at my discretion in exceptional circumstances (such as serious illness or emergencies). Supporting information may be requested.

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6. Unsuitability of Services

If it becomes clear that my services are not suitable for your needs:

  • I may discontinue services

  • Any unused prepaid sessions may be refunded on a pro-rata basis

This decision is made in line with ethical and professional boundaries.

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7. How to Request a Refund

To request a refund, please contact:

Email: exprelab@gmail.com

Include:

  • Your name

  • Date of booking

  • Service purchased

  • Reason for request

Refunds, where approved, will be processed using the original payment method.

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8. Legal Rights

This Refund Policy does not affect your statutory rights under UK consumer law.

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9. Changes to This Policy

This Refund Policy may be updated from time to time. The latest version will always be available on this website.

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